-
Complaints,
criticisms or compliments: We have someone
manning phones M - F from 9 to 5 at 541-338-7869 west coast
time. Someone will be there on Saturdays from 9 AM to 1 PM.
On each day during the camping season there should be
someone at 541-822-3799 from 9 AM to 4 PM west coast time.
It might be best to get in touch with the person who is
familiar with the problem, however, most people get
frustrated dealing with someone who might say "its not my
fault". So if you want to start at the top email Chuck
Shepard, our CEO, (everything is his fault) at
umbrella96@aol.com.
It is possible that he might pass your comment on to someone
who might be able to help you better, but you will at the
least receive an acknowledgement from him. Please don't call
though. Chuck takes this responsibility seriously, but could
never do it if it involved calls during office hours.
Emergency questions are best answered by calling the numbers
above. Most emails will be responded to late at night or in
the early morning though.
-
Camp trip planning:
We consider our guests to be
the boss, and as such your request will receive priority
attention. Contact Chuck at
umbrella96@aol.com.
If he can't help you he will find someone who can if it is
possible. No phone calls, please.
-
Problems in the Mt.
Baker-Snoqualmie Forest:
Our Forest Supervisor is Rob Ralph you can reach
him at
1-360-691-1841
-
Problems in the
Willamette National Forest: Our
Forest Supervisor is Matt Vidal
at matt@hoodoo.com.
1-541-822-3799
-
Problems in the
Deschutes Forest:
Our Forest Supervisor is Doug Ritchie.
You can reach him at doug@hoodoo.com. 1-541-822-3799
-
Receivables or
Payables or other accounting questions:
Our CFO is Ryan Thompson. His address is
ryan@umbrellaproperties.com. Phone 1-541-338-7869
-
Reservations and
Office Manager: Brynne Beverly
can help you with general day to day questions about camp
conditions and reservations.
brynne@hoodoo.com. Phone -541-822-3799.
-
Employment:
Our employment specialist is Mark Hawes. His email is
mark@umbrellaproperties.com or call 541-484-6595 at
Umbrella Properties.
-
Media and
Marketing:
Our marketing director is Josh Alder. Contact him at
josh@hoodoo.com.
-
General Questions:
Call either 541-822-3799, our Sisters office at the ski
area, or 541-338-7869, our corporate office near Eugene, OR.
You can also call Umbrella Properties in Coburg, OR at
541-484-6595. Or email hoodoo@hoodoo.com.