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Complaints,
criticisms or compliments: We have someone
manning phones M - F from 9 to 5 at 541-338-7869 west coast
time. Someone will be there on Saturdays from 9 AM to 1 PM.
On each day during the camping season there should be
someone at 541-822-3799 from 9 AM to 4 PM west coast time. It might be best to get in
touch with the person who is familiar with the problem,
however, most people get frustrated dealing with someone who
might say "its not my fault". So if you want to start at the
top email Chuck Shepard, our CEO, (everything is his fault) at
umbrella96@aol.com.
It is possible that he might pass your comment on to someone
who might be able to help you better, but you will at the
least receive an acknowledgement from him. Please don't call
though. Chuck takes this responsibility seriously, but could
never do it if it involved calls during office hours.
Emergency questions are best answered by calling the numbers
above. Most
emails will be responded to late at night or in the early
morning though.
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Camp trip planning:
We consider our guests to be
the boss, and as such your request will receive priority
attention. Contact Chuck at
umbrella96@aol.com.
If he can't help you he will find someone who can if it is
possible. No phone calls, please.
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Business questions:
Please contact our General Manager, Matthew McFarland. He is in
charge of purchasing, employee conduct, and day to day
operations. matthew@hoodoo.com.
1-541-822-3799. For financial questions like accounts
payable and receivable contact Ryan at 541-338-7869 or email
ryan@umbrellaproperties.com.
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Problems in the Mt.
Baker-Snoqualmie Forest:
Our Forest Supervisor is Kaly Harward.
You can reach him at kaly@hoodoo.com. -541-338-7869
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Problems in the
Willamette National Forest: Our
Forest Supervisor is our General Manager, Matthew McFarland at
matthew@hoodoo.com.
1-541-822-3799
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Problems in the
Deschutes Forest:
Our Forest Supervisor is Doug Ritchie.
You can reach him at doug@hoodoo.com. 1-541-822-3799
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Receivables or
Payables or other accounting questions:
Our CFO is Ryan Thompson. His address is
ryan@umbrellaproperties.com. Phone 1-541-338-7869
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Reservations and
Office Manager: Brynne Beverly
can help you with general day to day questions about camp conditions
and reservations. brynne@hoodoo.com. Phone -541-822-3799.
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Employment:
Our employment specialist is Mark Hawes. His email is
mark@umbrellaproperties.com or call 541-484-6595 at
Umbrella Properties.
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General Questions:
Call either 541-822-3799, our Sisters office at the ski
area, or 541-338-7869, our corporate office near Eugene, OR.
You can also call Umbrella Properties in Coburg, OR at
541-484-6595. Or email
hoodoo@hoodoo.com.
